Chatbots and messaging platforms in the classroom: An analysis from the teachers perspective SpringerLink

higher ed chatbot use cases

As part of the study, we garnered data on their socio demographics, including gender, age, cumulative weighted average grade, preferred instant messaging app, and previous experiences with AI chatbots. Arruda et al. (2019) designed a chatbot for computer science students, employed for goal-oriented requirements modelling; the students found the chatbot functional and desired to use it in the future. A study performed by Kamita et al. (2019) using chatbots and web courses to improve students’ mental health reported a higher probability of efficacy as chatbots guided self-learning, enhanced motivation, and lessened stress. The University of Georgia designed a chatbot named ‘Jill Watson’ adopted in a computer science course. Participating students were more responsive and they stated that they wanted to use this chatbot in different lessons (Lipko, 2016). For this reason, the Smart University faces many challenges, including incorporating technological resources to support teaching within the LMS [10].

How do you use chatbot in the classroom?

A chatbot can be a helpful resource for memorization tasks. By asking or responding to a set of questions, the students can learn through repetition as well as accompanying explanations. The chatbot will not tire as students use it repeatedly, and is available as a practice partner at any time of day or night.

Unfortunately, both of these options turn away a surprisingly large percentage of consumers. This is because mandatory sign-up is a major obstacle in modern eCommerce and leads to cart abandonment 31% of the time. Similarly, many online shoppers are wary of entering their email addresses on eCommerce websites they are not familiar with, mostly to avoid spam.

Automating repetitive support in Admissions

Furthermore, studies have shown that students are hesitant to ask questions because they are constantly scared of the teacher’s negative feedback (Oktaria & Soemantri, 2021; Verleger & Pembridge, 2018). In mitigating these issues, some instructors engage students after classroom didactics, with instant messengers (e.g. WhatsApp) and social media platforms (e.g. Facebook messenger) to provide personalized assistance to the students. However, the challenge is the instructor not having enough time to respond to questions and provide timely and individualized feedback to students. The unspontaneous student–instructor interaction leads to shortcomings in student’s knowledge.

What is chatbots and how they work give an example?

A chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation. AI for Customer Service – IBM Watson users achieved a 337% ROI over three years.

By integrating ChatGPT into educational systems, schools and universities can provide their students with a more personalized and efficient learning experience. One of the main advantages of using ChatGPT in customer service is its ability to understand natural language and respond in a conversational manner. This means that customers can ask their questions in a way that they would normally speak, and the chatbot will understand and provide a relevant answer. This is a big improvement over traditional rule-based chatbots, which often struggle to understand more complex or nuanced queries. The first survey consisted of multiple-choice questions focused on the use of messaging apps in teaching practice, the type of chatbot use cases that educators would find useful for their teaching and the impact of COVID on teaching practice. These questions can be found in their entirety in the Appendix.Footnote 3 This survey was piloted by the authors of this paper and their colleagues before using it in the study, and all feedback from this trial was incorporated into the survey.


– More than half of the respondents express concern about the impact of chatbots in future education; concerns about other types of AI-language tools are much less pronounced. Many students perceive chatbots as a mentor or teacher that they can ask questions or get help from, for example, with explanations of concepts and summaries of ideas. The dominant attitude is that chatbots should be used as an aid, not replace students’ own critical thinking. Based on our research and the data we collected, chatbot systems are mainly used by large institutions that receive thousands of applications. These systems can also be used by smaller institutions that get a high percentage of international applicants.

Additionally, chatbots can triage patients and provide them with appropriate care, which can help reduce the burden on emergency departments. ChatGPT in financial services is all about using the advanced language understanding capabilities of the model to improve the way financial services are delivered to customers. By integrating ChatGPT into financial services such as banking, investment, and insurance, companies can provide their customers with a more personalized and efficient service. Powered by super AI, a unique combination of generative AI and cognitive AI, Juji’s education solution enables the best-in-class chatbots to aid both students and instructors, aiming at delivering superior user experience and learning outcomes. These chatbots are also faster to build and easier to be integrated with other education applications.


As a post-test round was conducted on measurement variables in this study, we propose future studies with longitudinal design evaluating medium or long-term effects. Existing literature review studies attempted to provide an overview of different aspects of implementing chatbots in education. For example, Kuhail et al. (2022) focused on the application of chatbot-learner interaction design techniques in education. On the other hand, Petrović and Jovanović (2021) or Huang et al. (2022) pointed out some approaches to using chatbots for language learning.

higher ed chatbot use cases

Chat with students in real-time, personalize your messaging, book meetings, and create an experience that’s convenient and tailored to them. With the use of chatbots, it did not just reduce human labour, but also saved a lot of time and money. Education institutes can simplify lead management process using automated chat bots. Chatbots can initiate personalized message to the website visitor based on profile of the visitor, location and other things. Your number of email queries or phone calls to support numbers can be reduced down drastically with the help of chatbots.

History of Chatbot

Undergraduate students again emphasised (41.40%) that they did not know how to use the chatbot as opposed to 0% of Master’s students giving this response. The undergraduate students also noted that the chatbot should be more specific for each of the elements in the LMS (7.53%) compared to 0% of Master’s students giving this response. 7 shows a Sankey diagram of the analysis of the aspects to be removed from the chatbot for Bachelor’s and Master’s students. No significant differences were found in students’ perceived satisfaction with using the chatbot with regard to their prior levels of knowledge (see Table 5). Overall, ChatGPT in healthcare can greatly improve the way healthcare is delivered to patients by providing personalized and efficient service. This can lead to increased patient satisfaction and ultimately, better health outcomes.

  • Even if several technologies are already in use inside the classroom, there is still room for adopting others.
  • Every second, a new digital tool, or technology is introduced, opening up new ways to access information, to complete time-consuming tasks.
  • A survey found that 75% of Gen Z look to noncompany resources like Reddit or YouTube to solve their issues either all or most of the time, rather than contacting customer support.
  • The rise of AI has prompted institutions to depart from traditional assessment practices and switch to holistic evaluation practices that promote authenticity and lifelong learning.
  • In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education.
  • One of the main ways ChatGPT is used in e-commerce is through conversational search.

Additionally, approximately 15% of them switched their messaging app for one that offered a safer interaction with their students. According to the responses, an additional 16% started using messaging apps during the pandemic for the first time in their classes. Educational institutions that use chatbots can support students, parents, and teachers and provide them with a superior learning experience. Chatbots are used across many areas — from helping make the application process smoother to providing personalized tuition and collecting data and feedback to improve services, teaching practices, and student learning experiences.

Study design

Essentially, this feature allows me to easily categorize thousands of students based on their inputs, and have Ed follow up with the appropriate actions. I’ve been experimenting with the Google Sheets integration, and plan to use it to aggregate and analyze student responses. It’s just another way Ed will help me learn more about my students’ needs so I can provide an even more personalized and effective learning experience for them.

  • LISA Dibitonto et al. (2018) and Differ Studente et al. (2020) facilitate breaking the ice between new students by introducing them to each other.
  • The data were digitally recorded, transcribed, and manually coded under themes using content analysis.
  • Intelligent routing is crucial to this – because a huge range of questions can be asked, you need to make sure that the right person or department receives the chat.
  • This can help you identify areas that you need to improve to enhance their experiences.
  • From helping prospective students find your content to answering their financial aid questions, HubSpot chatbots have numerous applications to help enrollment marketers achieve their goals.
  • We will try to assess whether we found the answers to the four research questions next, by analyzing the responses to the different survey questions.

These turn out to be a huge help when it comes to the customer service of the company. Online bots also known as clever- bots, have almost the same software as the offline bots just more smarter. Online bots are more smarter as they learn more from the tasks assigned to them. The software of offline bot is limited to the amount of information encrypted in it.

What are the disadvantages of chatbot in education?

Dependence on Technology: One potential downside to using chatbots like ChatGPT is that students may become overly dependent on technology to solve problems or answer questions. This could lead to a lack of critical thinking and problem-solving skills.

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